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6 Key Drivers Towards Successful Digital Transformation

6 Key Drivers Towards Successful
Digital Transformation

  September 8, 2020      Steven Middeldorp

If your organisation is getting ready to go digital or further enhance your digital transformation program, there are a number of important factors – secrets if you will, to a successful digital migration.

Organisations have in the past have made the mistake of approaching their digital transformation as a pure technology exercise. It is far more than that. Enterprise looking to the future and digital transformational success must also focus on creating a customer-centric organisation.

Every successful digital transformation must start with the end in mind – a wide-reaching plan or road map which includes both technology and human focus. Because at the end of the day, even though it is tech-based, digital transformation is really a human transformation.

To understand how the most progressive organisations are going about it, here are some of the secrets of successful digital transformations.

1. Having a Human Focus

One of the most compelling challenges around transforming a business is keeping your team up to speed with the current skills necessary to participate in the digital change. Your team must be willing to embrace new technologies as the pace of technological change exceeds the ability of formal education to stay ahead. If your team is passionate, curious, and motivated by the digital transformation objective, this can be the pivotal factor in accomplishing a true digital transformation.

2. Employ a Customer-centric Approach

Customer behaviour and preferences are evolving faster than ever which means focusing on the customer experience first and foremost. Consider the customer journey or parts of the customer journey – examine at the mobile journey, in particular, look at fixing something that could create greater opportunity so they can tie immediate opportunity to it.

3. Create New Teams

With new digital technology comes the vision of a smart connected enterprise where new teams can be formed and brought together to learn a new agile methodology of process and operations.  The new teams will embrace agile because it assists in building a culture of learning.

4. Encourage Collaboration

As new digital technology is deployed greater collaboration can be fostered by having a technology strategy team whose focus is generating face-to-face interactions to drive connections between geographically distributed teams. The aim is to identify situations of common failure mode in the integration, delivery, and operational practices. The collaborating teams are then able to generate and correct across all teams.

5. Change Needs No Apology

It’s likely that any major change will meet with resistance from some parts of your organisation. For many the old adage – “if it ain’t broke, why fix it?” still holds. The key is to make no apology and forge ahead with the change your enterprise needs carefully and clearly articulating what transformation is coming and why. This approach will attract early adopters and innovators which is a group that can create influence and help leadership drive change.

6. Think like a Start-Up

As enterprises grow larger, different groups can begin to become separated from one another, creating insular silos of information. Contrast this with newer, smaller companies can focus on operating with agility, open and easy communications, ensuring everything happens in the best possible way. Operating with the mindset of a start-up ensure the openness required to manage change.

With more than a trillion dollars being spent each year on digital transformation around the globe, it is clear that this level of investment requires significant thought and forward-thinking leadership. ClearCost is committed to being a driver for that change and working with your company to get you on the digital transformation fast-track.

To view our Intelligent IT Financial Management software, speak to our team to schedule a demo.

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TagsIT Financial Management software, ITFM, ITFM software, CIO, IT Financial Management, TBM, Technology Business Management, IT Demand Management, IT Service Management

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